Frequently Asked Questions
To update a phone number or an address, you may contact your branch that opened your account. An Armor Bank team member will be able to assist you with the revision.
You may visit our Careers page to view any current job openings.
To print a statement, you must
log into your account using a desktop or laptop computer. Select Checking Statement under Documents and input the dates range.
You should always beware of potential scammers but especially during this time of uncertainty. Know that if Armor Bank contacts you, we won’t ask for any confidential information such as your name, account number, social security number, online login, or other account information. If you doubt that the person contacting you is from Armor Bank, hang up or do not text back. Immediately call your local Armor Bank branch where you opened your account to report the fraudulent activity.
For most personal accounts, a valid driver's license or state-issued ID with current physical address. Additional documentation will be required if current address differs from ID. An Armor Bank team member will inform you if additional documentation is required.
Since business needs vary greatly, a visit with an Armor Bank team member is the best way to set up a business account that suits your business needs. Common documents needed include Articles of Incorporation, a current Operating Agreement and EIN verification. An Armor Bank team member will guide you through the process and inform you of the specific documents needs for account creation.
To enroll in online banking, select Access Online Banking from the E-Banking menu and click the First-Time User link. Please contact your local branch if assistance is needed.
Download the Armor Bank app from the Apple App Store or Google Play Store. If setting up a new account, select enroll now. If your online account has already been established, log in with current username and password.
If you lose your debit card, you should turn off or disable your debit card as soon as possible. You can do so through the Armor Bank mobile app or by contacting your local Armor Bank branch. You may also visit a branch in person for an instant issue debit card replacement. A replacement card can also be ordered and mailed to the address on file if unable to get to a branch.
To dispute a posted Armor Bank debit card transaction, please contact Armor Bank at 888-985-1223. This service is available 24 hours a day, 7 days a week, and 365 days a year.
Before initiating a dispute, we recommend contacting the merchant associated with the charge to attempt a resolution. If the merchant is unable or unwilling to resolve the issue, Armor Bank can assist you with the dispute process.
When you call, an Armor Bank representative will guide you through filing your claim. Please be prepared to provide detailed information about the transaction. An Armor Bank representative will also explain the claims process, including timelines, any required documentation, provisional or reversal of temporary credits for your claim, and the final claim resolution details.
Replacement debit cards can be ordered by phone and mailed to you. Contact where you opened your account for more information.
Dial 877-673-5543 for 24-hour access to general account information such as account balances and recent transactions.
Most CDs will auto-renew, if you don't take action within the grace period after maturity. Contact where you opened your CD to facilitate a renewal.
To redeem your CD, contact where you opened your CD to facilitate a redemption.
Simply log into your online banking account using a laptop or desktop computer and select bill payment. A pop-up window will appear on the screen to accept the option to enroll in mobile banking. Read and accept the terms of service, and follow three easy steps to set up your payments.
An Armor Bank Smart ATM is an easy-to-use way to deposit cash or checks, transfer funds between accounts, withdraw cash, and check your account balance without stepping foot inside a branch. Smart ATMs are another way Armor Bank simplifies banking, one transaction at a time.
Armor Bank checks for any unusual or suspicious activity when a transaction occurs. It is always good to notify Armor Bank when going on a trip to a different location to avoid charges being declined while away. By giving us notice in advance, you’re letting us know that you may be making charges from a different state or country. Using Manage Travel Plans on the Armor Bank mobile app is a convenient way to add travel notifications.
